Proven Software Success
Customers/Projects where I have been a Key Advisor…
Past Projects by Company/Technology
ServiceNow
Apptio
[Now an IBM Company]
Motorola Solutions
Avaya
Nortel
[acquired by Avaya]
Customer Service Management/CRM/FSM/Industry - Transformations
Senior Principal Business Process Consultant
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Customer Service Management, Portal, Incident, Problem, Service Catalog
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Customer Service Management, Portal, Knowledge, Problem, Change
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Customer Service Management, Portal, Knowledge Management, Target Communications
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Customer Service Management, Portal, Knowledge Management, Connect, Custom Applications
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Customer Service Management and Governance Model m description
IT Service Management - Transformational Projects
Senior Engagement Manager & Program Architect
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Incident, Problem, Change, Knowledge, Service Catalog, CMS Portal, Integrations, Domain Separation, Additional Security Requirements
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Incident, Problem, Change, Knowledge, Service Catalog, Integrations
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Incident, Problem, Change, Knowledge, Service Catalog, CMS Portal, Survey's, Hardware Asset Management, Configuration Management, Multiple Integrations
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Incident, Problem, Change, Service Catalog, CMS Portal, Survey's, Configuration Management, Hardware Asset Management, Multiple Integrations
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eBonding Integration for Incident and Service Catalog
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Service Catalog, Hardware Asset Management, Software Asset Management, BDNA Integrations, Portfolio & Project Management, Demand Management, Custom Application
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Post Go-Live Delivery; Served as Scrum of Scrums for 3 global Scrum teams
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Incident, Problem, Knowledge, Service Catalog, CMS, Integrations
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Portfolio & Project Management, Demand Management
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Incident, Problem, and Change Management International Roll-out, Supported multiple languages
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Inventory Management; BMC Integrations; Customer Applications
Apptio Software Projects
Delivery Leader & TBM Process Architect
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Cost Transparency; Bill of IT; Integrations
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Cost Transparency; Bill of IT; Integrations
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Cost Transparency; Bill of IT
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Cost Transparency; Bill of IT; ELT; Integrations
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Cost Transparency; Bill of IT; Integrations
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Cost Transparency; Bill of IT
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Cost Transparency; Bill of IT
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Cost Transparency; Bill of IT; IT Plannings; Demand & Resource Management
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Cost Transparency; Bill of IT
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Cost Transparency; Bill of IT
Customer Success Manager
Trusted Advisor & 100% Renewal Rate
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Understanding of IT Costs and Key Performance Indicators
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Understand IT Costs and Key Performance Indicators and Bill of IT
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Understanding of IT Costs and Key Performance Indicators
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Understanding of IT Costs and Key Performance Indicators
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Understanding of IT Costs and Key Performance Indicators; Bill of IT; IT Planning
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Understanding of IT Costs and Key Performance Indicators
Avaya Accomplishments
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Build out Go To Market partners for Avaya’s Healthcare Enterprise Solutions.
Nortel Accomplishments
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Formed Strategic Alliance to create the Joint Development Center
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Assisted in creating a Strategic Alliance.
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Assisted in creating a Strategic Alliance.
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Assisted in creating a Strategic Alliance.
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Build out a Strategic Alliance strategy for the company.
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Process Manager for Nortel’s Investment Review Council to review and ensure alignment with Nortel’s strategy and business priorities. Investment decisions included all M&A, JVs, Equity Investments, Partnerships, prior to the Board of Director's approval
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1 Year leadership program for top 5% of company
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Program Manager over Industry Events and Trade Shows. Annual Marketing Budget ~$2M a year.